What Data We Collect
What Data We Collect
We collect minimal information necessary to respond to client inquiries and scope design/dev projects:
- Contact Form Inputs: Name, email address, phone number, project type, and brief description submitted via our main contact form or audit request modals.
- Dee AI Chat Messages: Queries, pricing requests, and project briefs typed directly into the Dee chat widget.
- Initiated Direct Messages: Contact details shared when initiating a WhatsApp chat from our site.
- Technical Session Metadata: Basic browser metadata, regional currency selection, and IP location detection to display localized pricing.
Why We Collect It
Why We Collect It
Your details are used solely to facilitate business communication and project delivery:
- Responding to service inquiries and scheduling project discovery calls.
- Preparing accurate project estimates, timelines, and proposal briefs.
- Improving AI assistant (Dee) prompt relevance for agency services.
- Fulfilling digital presence audit requests.
We never sell, rent, or trade client or visitor contact details to third-party advertisers or data brokers.
WhatsApp Escalation & External Platforms
WhatsApp Escalation & External Platforms
Our site features direct integration with WhatsApp for fast inquiry escalation:
🟢 WhatsApp Hand-Off Terms
- Clicking "Continue on WhatsApp" or secondary fallback contact links hands the chat off to WhatsApp's native mobile app or Web client.
- Conversations conducted on WhatsApp take place on WhatsApp's external platform and are subject to WhatsApp's Privacy Policy, which operates outside Designmela's direct infrastructure control.
- Both our Primary WhatsApp line (+91 80820 17828) and Secondary fallback line (+91 95993 20907) operate under these same external platform rules.
Data Storage & Session Retention
Data Storage & Session Retention
We prioritize local-first data privacy for chat interactions:
💾 15-Minute Client-Side Session Storage
- Browser Local Storage: Dee's active chat thread and temporary inquiry progress are stored locally in your browser's
sessionStorage. - Automatic 15-Minute Expiry: Chat session state automatically expires and wipes completely after 15 minutes of inactivity or when the browser tab is closed.
- Zero Unsolicited Server Logging: No chat transcript data is saved to remote databases or external servers unless you explicitly submit a contact form or initiate a WhatsApp message.
Third-Party Service Providers
Third-Party Service Providers
We rely on trusted third-party infrastructure providers to host and run our site services:
- Vercel: Site hosting and serverless function routing.
- Google Gemini API: Processing natural language queries for Dee AI chat responses.
- Web3Forms: Secure submission delivery for contact forms and digital audits.
- WhatsApp (Meta): Direct messaging and lead escalation.
Cookies & Local Storage
Cookies & Local Storage
We do not use intrusive cross-site tracking cookies. We utilize standard browser sessionStorage strictly to maintain currency preferences and retain active chat history during your visit.
Visitor Data Rights
Visitor Data Rights
Depending on your jurisdiction, you hold full rights regarding your personal information, including rights to access, inspect, update, or request permanent deletion of any contact data submitted to us.
To request data inspection or deletion, email us at hello@designmela.com.
Changes to This Policy
Changes to This Policy
We may update this Privacy Policy periodically to reflect technological or regulatory updates. Any changes will be posted here with a revised effective date.
Contact Information
Contact Information
For questions or feedback regarding our privacy practices, reach out to our team at hello@designmela.com.